Returns Policy

CANCELLATIONS AND RETURNS

Under UK law, you have the right to cancel the contract for your purchase within 7 working days after the day of delivery. Once an order has been cancelled , a refund for the total of goods will be made within 30 days of the cancellation date.

If an order has been dispatched and then cancelled, the shipping out (as per the original order) and return cost (£12.50+vat) will still be charged.

If an incorrect delivery address is provided, a further delivery charge may be applicable for re-routing any goods.

Cancelled or unwanted items are to be returned to us in original and unused condition. Packaging MUST not be open. You can make your own arrangements for a safe return of the goods or, our courier will be authorised to do a 'goods collection' and a deduction will be made from any refund to cover the direct cost of collection.

If you are returning a product please contact us to let us know what is being returned, we will require the following:

Order Number, Full Name and Address and your E-mail address. Please also ensure that a covering letter is forwarded with the returned goods so the matter can be dealt with efficiently.

N.B. ALL RETURNS MUST BE SEALED AND PACKAGED AS ORIGINALLY PURCHASED, WE CANNOT ACCEPT RETURNS OF ANY UNSEALED or OPEN PRODUCT.

None of the above terms affect your statutory rights as a consumer.

Damaged goods must be notified within 10 days of receipt and arrangements made concerning return/replacement will be confirmed.